Health and travel insurers
Case qualification, coherent medical orientation, and adjudication-ready documentation for reimbursement workflows.
Insurance / Assistance / TPA / Corporate
Start partnership intake
We can align your target insurance/assistance/TPA/corporate flow with pre-authorisation, GOP handling, and traceable operational handover.
Insurance / Assistance / TPA / Corporate
Payer-ready medical coordination across Morocco
SOS DOC runs a structured partner flow for medical cases in Morocco: case intake, pre-authorisation alignment, GOP handling, and traceable handover your operations and claims teams can use immediately.
Nationwide execution24/7 coordination deskClaims-ready traceable handover
Insurance / Assistance / TPA / Corporate
Start partnership intake
We can align your target insurance/assistance/TPA/corporate flow with pre-authorisation, GOP handling, and traceable operational handover.
Payer Network Signals
Insurer and assistance ecosystems
Operational reference bands. Eligibility, GOP and pre-authorisation always depend on each payer policy.
AXA
Allianz
Cigna
Bupa
Aetna
April
AXA
Allianz
Cigna
Bupa
Aetna
April
Wafa Assurance
RMA
Saham
AtlantaSanad
Sanlam
CNOPS
Wafa Assurance
RMA
Saham
AtlantaSanad
Sanlam
CNOPS
Operational capabilities for partner programs
International assistance operators
Hotel/home/transit coordination, multi-stakeholder communication, and clear medical escalation paths.
TPA and network managers
Practical pre-authorisation/GOP handling with clean scope control and claims handover consistency.
Corporate and mobility programs
Dedicated pathway for employee and executive traveler cases with predictable operational continuity.
Hospitality and concierge teams
Fast-response care orchestration for sensitive guest situations with structured reporting.
Partner workflow: intake to handover
Step 1
1. Immediate case intake and qualification
Urgency, clinical context, access constraints, and administrative prerequisites are defined at opening.
Step 2
2. Pre-authorisation and GOP framing
Pre-authorisation expectations are aligned and GOP applicability is clarified before intervention.
Step 3
3. Local orchestration and execution
Dispatch is adapted to the real setting: residence, hotel, office, transit axis, or peripheral zone.
Step 4
4. Claims-ready package and handover
Your team receives billing artifacts, continuity notes, and timeline checkpoints for clean downstream handling.
Settlement Design
Direct billing vs member pay-and-claim
Settlement mode is made explicit before execution. No ambiguity on payer/member responsibility.
- Direct billing when payer/network agreement and eligibility are confirmed
- Pay-and-claim flow with reimbursement document checklist
- Co-pay/deductible/non-covered responsibilities identified upfront
Claims-Ready Output
What your team receives
Standardized output package designed for operations, finance, and claims continuity.
Billing packet
Invoices and supporting records mapped to the agreed settlement mode and covered scope.
Continuity note
Medical-operational summary ready for internal continuation and decision support.
Traceable timeline
Timestamped milestones from intake through pre-auth/GOP decision, intervention, and closure.
Escalation/contact trace
Stakeholders engaged and closure state for quality follow-up and auditability.
Governance, compliance, and escalation
- Clear medical-operational language without unsupported guarantees
- Structured escalation to the right decision layer by case criticality
- Repeatable process for both continuous flow and surge periods
- Clean interface across medical coordination, partner operations, and claims
Define your partnership protocol
We can align your target insurance/assistance/TPA/corporate flow with pre-authorisation, GOP handling, and traceable operational handover.
Start partnership intake