SOS DOCNational Medical Coordination & Emergency Dispatch 24/7
SOS DOC provides a highly sophisticated, 24/7 nationwide ground medical ambulance dispatch and inter-facility critical transport network across the Kingdom of Morocco.
SOS DOC provides a highly sophisticated, 24/7 nationwide ground medical ambulance dispatch and inter-facility critical transport network across the Kingdom of Morocco. Operating under strict clinical governance, our service ensures immediate access to fully equipped medical vehicles tailored to the patient's precise acuity level. Whether coordinating urgent transfers between private clinics and University Hospitals or managing long-distance inter-city medical corridors, our certified and licensed physicians and critical care teams deliver continuous monitoring and life-support. We cater specifically to international tourists, expatriates, and corporate travelers, offering seamless multilingual coordination, transparent upfront pricing, and official medical care sheets compatible with CNSS, AMO, and major global insurance providers.
Our medical transport service is a highly regulated, clinically driven operation designed to bridge the gap between emergency onset and definitive clinical care. We operate a dual-tier fleet consisting of Category A (Mobile Intensive Care Units) and Category B (Basic Sanitary Transport) vehicles, ensuring that every patient receives the exact level of physiological support required during transit. Every dispatch is coordinated by a dedicated medical regulation desk staffed by experienced triage professionals who assess clinical stability, map optimal highway corridors, and assign qualified medical personnel. From high-acuity neonatal and adult intensive care transfers to scheduled non-emergency journeys, our protocols adhere to international resuscitation guidelines. We maintain rigorous clinical standards, ensuring that all diagnostic equipment, therapeutic gases, and emergency pharmaceuticals are continuously calibrated and stocked to safeguard patient safety across all Moroccan territories.
Step 1
Upon calling our dedicated line, a certified and licensed physician conducts an immediate clinical triage. We assess the patient's vital signs, conscious level, and medical history to determine the appropriate transport category. This rapid regulation process ensures the correct vehicle, equipment, and medical personnel are dispatched within minutes, optimizing patient safety from the very first contact.
Step 2
Our specialized medical team arrives promptly at the patient's location. The attending physician or paramedic conducts a comprehensive clinical examination, establishing intravenous access, administering necessary emergency medications, and securing the airway if required. Using advanced spinal immobilization or intensive monitoring equipment, the patient is safely transferred to the ambulance, maintaining physiological stability throughout the boarding process.
Step 3
During transit, the patient's vitals are continuously monitored via continuous vital telemetry and multi-parameter devices. Upon arrival at the destination clinic or University Hospital, our medical team provides a detailed clinical handover to the receiving specialists. We then issue official care sheets, medical reports, and itemized invoices with ICD-10 codes to facilitate immediate insurance reimbursement.
Our medical transport network spans the entire Kingdom of Morocco, providing rapid-response coverage across 29 major cities. We operate dedicated long-distance highway corridors designed to safely transport critical patients between regional medical hubs. By linking specialized private clinics and major University Hospitals (CHUs), we facilitate seamless transfers along key routes such as Marrakech to Casablanca, Tangier to Rabat, and Agadir to Marrakech. Our centralized dispatch centre coordinates with local municipal authorities and medical facilities, ensuring that transit times are minimized and clinical continuity is strictly maintained, regardless of the geographical distance or the complexity of the patient's medical condition.
Our Operational Commitments
Yes, our medical coordination desk and ambulance fleet operate 24 hours a day, 7 days a week, nationwide. Response times vary depending on the patient's precise location and traffic conditions, but we typically dispatch the nearest appropriate vehicle immediately after clinical triage. For scheduled inter-city transfers, we recommend booking in advance to secure optimal corridor timing and medical crew alignment.
Absolutely. We provide all patients with official, stamped medical care sheets ('feuilles de soins') and detailed, itemized receipts upon completion of the transport. These documents are fully recognized by the National Social Security Fund (CNSS), CNOPS, and various Moroccan compulsory health insurance (AMO) schemes, allowing you to claim your eligible medical transport refunds without administrative delays.
Our Category A Mobile Intensive Care Units (SMUR) are equipped to ICU standards. They carry advanced transport mechanical ventilators, multiparameter monitors with continuous multi-parameter telemetry, external defibrillators, syringe infusion pumps, and comprehensive intubation and airway management kits. We also carry a full formulary of emergency medications, cardiovascular drugs, and medical oxygen to manage critical emergencies during transit.
Yes, we regularly coordinate with major international insurance and assistance companies, including Allianz, AXA, Cigna, and APRIL. We provide comprehensive medical reports and itemized invoices featuring standard ICD-10 diagnostic codes. This professional documentation ensures that foreign tourists, expatriates, and business travelers can seamlessly process their claims and obtain direct billing or reimbursement from their global insurance providers.
Our medical crews are trained to stabilize acute conditions immediately. However, for immediate, ultra-acute life-threatening emergencies such as active cardiac arrest, severe polytrauma, or profound coma, we work in coordination with Moroccan public emergency services. In such critical instances, contacting SAMU (15) or Protection Civile (141) is vital, as they possess the territorial mandate for primary rescue and public road interventions.
Yes. When a certified and licensed physician accompanies the transport, they are authorized to perform clinical assessments, administer treatments, and write official medical prescriptions. If the patient requires specific ongoing medications or immediate admission to a receiving facility, our doctor will issue a valid prescription and a formal medical referral letter to ensure seamless continuity of care.
Use the Call or WhatsApp button on this page to request a private ambulance. Explain where the patient is and the intended destination. Coordination will review the route and support needs before explaining which type of transport can be arranged.
Explain whether transport is for a scheduled medical appointment or a transfer between facilities. For an appointment, give the arrival time and address; for a hospital transfer, identify the departure and receiving facilities. The patient’s mobility and admission arrangements are discussed when organising transport.