SOS DOCNational Emergency Medical Coordination 24/7
SOS DOC delivers a premier, 24/7 nationwide emergency doctor house call and clinical home triage service across Morocco, catering to private residences, luxury villas, hotels, and corporate workplaces.
SOS DOC delivers a premier, 24/7 nationwide emergency doctor house call and clinical home triage service across Morocco, catering to private residences, luxury villas, hotels, and corporate workplaces. Our network of certified and licensed physicians provides rapid, on-site clinical assessments and immediate treatments for acute medical conditions. Equipped with advanced mobile diagnostic technology, our medical teams ensure hospital-grade triage in the comfort of your environment. We bridge the gap between acute onset symptoms and definitive care, systematically issuing official Moroccan Feuille de Soins (CNSS, CNOPS, AMO) alongside detailed, itemized invoices in MAD, EUR, or USD for seamless international travel insurance reimbursement with global providers like Allianz, AXA, Cigna, and APRIL.
Our 'Doctor at Home in Morocco' service is a highly structured, mobile medical intervention system designed to deliver immediate, evidence-based clinical care directly to patients. Operating under strict medical regulation protocols, our licensed attending physicians are dispatched to manage acute, non-life-threatening pathologies that require urgent diagnostic evaluation and therapeutic stabilization. Each mobile unit is equipped with a comprehensive diagnostic suite, including a multiparameter vital signs monitor, digital pulse oximetry, capillary blood glucose testing, and multiparameter urine analysis. This allows our practitioners to perform real-time clinical triage, administer emergency intravenous therapies, and initiate nebuliser treatments on-site. By maintaining rigorous clinical standards, we provide a safe, efficient, and highly professional alternative to crowded emergency departments, ensuring that expatriates, tourists, and local residents receive exemplary medical attention without delay, fully integrated with Moroccan and international healthcare reimbursement frameworks.
Step 1
Your journey begins with immediate telephone triage by our medical coordination desk. A trained clinical coordinator assesses your symptoms, determines the urgency, and confirms that your condition falls within our home care boundaries. If appropriate, a licensed attending physician is immediately dispatched to your location with the necessary diagnostic and therapeutic equipment, ensuring seamless coordination.
Step 2
Upon arrival, the physician conducts a comprehensive clinical examination. Using mobilized diagnostic tools—including a multiparameter vital signs monitor, pulse oximeter, and blood glucose monitor—the doctor establishes a precise diagnosis. Vital signs are stabilized using our emergency injectable kit or portable nebuliser, ensuring immediate relief from acute pain, dehydration, or respiratory distress in your home.
Step 3
Following stabilization, the physician provides a valid medical prescription and a detailed clinical report. To facilitate reimbursement, you will receive the official Moroccan Feuille de Soins (CNSS/AMO) stamped by the doctor, or an itemized invoice in MAD/EUR/USD with ICD-10 codes for international insurances like Allianz, AXA, or Cigna, ensuring complete administrative compliance.
Our medical house call service operates with a highly coordinated network of certified and licensed physicians strategically positioned across Morocco. We guarantee rapid response times and consistent clinical standards in all major urban centres, tourist hubs, and business districts. By maintaining a centralized 24/7 medical regulation desk, we seamlessly coordinate home visits, ensuring that whether you are in a luxury riad in Marrakech, a corporate office in Casablanca, or a coastal residence in Agadir, professional medical care is dispatched immediately. Our physicians are fully equipped to navigate local logistics, delivering prompt, high-quality clinical interventions directly to your doorstep.
Our Operational Commitments
Our medical coordination desk operates 24 hours a day, 7 days a week, including weekends and public holidays. Once your call is triaged and validated, a certified physician is dispatched immediately. Average arrival times range from 30 to 60 minutes, depending on your specific location within our covered Moroccan cities and current traffic conditions. We maintain constant communication with you until the doctor arrives.
Yes, absolutely. All our attending physicians are fully licensed and authorized practitioners in Morocco. At the end of the consultation, the doctor will systematically fill out, sign, and stamp your official Moroccan Feuille de Soins (CNSS, CNOPS, or AMO). This document, along with the medical prescription, allows you to claim full reimbursement from your local health insurance scheme according to standard national tariffs.
Our physicians travel with a fully equipped emergency medical bag. This includes diagnostic tools such as a multiparameter vital signs monitor, digital pulse oximeter, blood glucose monitor, and urine test strips. For immediate treatment, they carry an emergency injectable kit containing IV analgesics, antispasmodics, antiemetics, corticosteroids, and a portable nebuliser for bronchospasms, allowing for rapid on-site clinical stabilization.
We cater extensively to international tourists and expatriates. Upon request, we issue a detailed, itemized medical invoice in MAD, EUR, or USD, clearly stating the diagnostic findings and utilizing standard ICD-10 codes. This documentation, combined with your signed medical report and prescription, provides all the necessary clinical and administrative proof required for seamless reimbursement by major global insurers like Allianz, AXA, Cigna, and APRIL.
Patient safety is our absolute priority. If our medical coordination desk or the visiting physician suspects a vital emergency—such as an acute myocardial infarction, stroke, severe respiratory failure, or coma—we immediately initiate emergency protocols. We coordinate directly with public emergency services, including SAMU (15) and Protection Civile (141), to arrange rapid, medically supervised transfer to the nearest intensive care unit.
Yes. Following the clinical examination, our licensed physician will issue a valid, official medical prescription that is fully accepted at all pharmacies across Morocco. While we do not sell medications directly, our emergency kit allows us to administer the first urgent doses (such as pain relief or antiemetics) on-site, giving you or your relatives ample time to visit a local pharmacy.
Use the Call or WhatsApp buttons on this page to request a home appointment with a general practitioner. Explain what you need and which city the patient is in. Coordination will discuss the request with you before confirming visit arrangements and availability.
If requesting an urgent medical appointment, explain the situation during the call so coordination can discuss the next step with you. For a planned visit, give your preferred day and the patient’s address. The time and arrangements are confirmed after discussion, subject to availability.